Ace Cyprus
Before you go
Whenever you go on holiday, it is a good idea to be as prepared as you can be. Happy holidays start with an up to date passport.
Passports and Visas
Entry requirements for UK nationals - British nationals must have a valid passport for holders of passports endorsed British Citizen, British National overseas, British overseas territories citizen British subject with right to abode in the UK, or European Union on the front cover. A visa is not required for a stay of 90 days, provided the visit is for tourist purposes only. In all other case a visa is required and passports must be valid at least three months beyond the period of indented stay.
Currency
The currency was changed to the Euro on the 1st of January 2008. Major credit cards are accepted at most establishment’s money and traveller cheques can be exchanged at banks open from Monday to Friday. There are atms spread throughout the island operating 24 hours a day.
Paphos International Airport
Location The airport is situated nine miles East of Paphos
Time GMT + 2 (GMT + 3 from the last Sunday in March to the last Sunday in October).
Facilities
Airport facilities include a bureau de change, Atm and bank, bar, café and restaurant, medical centre, duty free shopping. Light refreshments are available Disabled passengers are catered for.
Foreign Embassy in Cyprus
British High Commission in Nicosia + 357 2286 1100
Cyprus Emergency Numbers
Emergencies 199 or 112
Health
No Vaccinations are required. UK Citizens should bring with them a European Health Insurance card (EHIC). Which enables them to receive free medical treatment? Medical fees are reasonable in Cyprus, but supplies are expensive. Medical insurance is advised.
Language
The majority of Cypriots speak Greek and a small percentage speaks Turkish. The Greek Cypriot dialect differs from mainland Greece. English, German, and French are spoken in tourist areas.
Customs
Avoid taking photographs near military establishments. Religious customs such as Ramadam should be respected.
Communications
The international access code for Cyprus is + 357. The outgoing code is 00 followed by the relevant country code (e.g. 0044 for United Kingdom) mobile phone operators use GSM networks and have roaming agreements with most international operators.
Duty Free
Travellers to Cyprus over 17 years arriving from non eu countries do not have to pay duty on 200 cigarettes or 100 cigarillos or 50 cigars or 250g smoking tobacco, 1 litre sprits with higher than 22% alcohol volume or 2 litre sprits or aperitifs with less than 22% alcohol volume. Or 2 litres of wine. 50g perfume or 250ml eau de toilette, and other goods to the value of 175 Euros. Prohibited items include fresh fruit, meat and dairy products. |
ACE LTD
Our agreement with you
We are a trading division of Aphrodite Cyprus Excursions LTD. Company number 359648. With its registered office at Ladhope Vale House Ladhope Vale Galashiels TD1 1BT. And our agreement with you sets out what you are legally entitled to expect from us. We will issue a confirmation invoice showing details of the services that you have booked including the price and the amount of money paid by you. You should check these details carefully and contact your us immediately if there are any discrepancies.
You’re Contract with Us
When you book a holiday with us a contract will only come into effect when we issues confirmation invoice containing details of your booking. If you book late (within 21 days of your scheduled departure date) When there is not enough time to issues a confirmation invoice, the contract between us will come into effect when we our authorised agents tell you the booking is confirmed. When a contract comes into effect, we become responsible to provide you with the holiday that you have booked, and you become responsible to pay for it, in each case this is subject to terms and conditions.
Prices
All prices shown are in pounds sterling per person
Payment
The total price of the arrangements you have booked is payable, if you book more than 8 weeks before your scheduled departure date, a deposit of £50 per person (excluding infants under 2 years of age is required on the date of return). If you book less than 8 weeks before the scheduled departure date then the full price is payable when you book. Payment may be made in cash, cheque,(providing there is enough time to clear it, you should allow 10 working days for clearance from the time we receive it or any other major credit or debit card, no charge is made by payment by cheque. Due to a fee levied by clearing companies a charge applies to a payment made by debit and credit card.
Insurance
It is a condition of booking with us that you take out travel insurance.
If you wish to make any Changes after booking
If you wish to make any changes to the arrangements you have booked after we issued the confirmation invoice, we will do our best to help, but will have no obligation to do so other than allowing any member of your party who is prevented from travelling to transfer his/her booking to someone else, providing that written notice is given not less than 28 days before the scheduled departure date with full details of proposed transfer. In these circumstances you will remain liable with the transferee for payment of the price of the transferred arrangements, together with any additional costs arising from the transfer. There will be a fixed charge of £ per person if the change is requested 29 days or more before departure. If 28 days or less before departure, or if tickets have to be reissued a fixed charge of £35 per person is payable. If you change the number of people in your party, the price of the arrangements will be recalculated for the new party size.
If you cancel
Because we start to incur costs in relation to your arrangements from the time we confirm your booking ,if you cancel we may have to make a charge, and the nearer you are to your departure date you cancel, the more the charge will be.
Number of days before departure on which cancellation is received
More than 56 days- loss of deposit
Between 56 and 29days- 50% cost of the holiday
Between 28 and 22 days- 70% cost of the holiday
Between 21 and 8 days – 90% cost of holiday
Between 7 days or fewer 100% cost of holiday
Or if you do not check in for your flight 100%.
Remember that if one or more of your party cancels this may also mean that the price of the arrangements for the remainder of the party may increase to reflect this.
If We Make Changes
Because our prices are published many months before the start of the arrangements shown in it. We reserve the right to change any of the details shown in it at any time before we confirm your booking. Sometimes, even after we have confirmed your booking we may have to make some alterations to confirmed arrangements. Most such alterations will be minor and of little or no effect on your overall holiday arrangements, and in that case, while we do our best to notify you of any such minor change before departure, we will have no other liability to you. Occasionally however, we may have to make significant changes to your confirmed arrangements. Significant changes are deemed the following.
Change of Resort area
Change of holiday accommodation to accommodation of a lower official rating.
If we have to make a significant change, we will notify you as quickly as possible and you may either
Accept the change, and the contract between us will then be varied to incorporate change or
Take alternative arrangements altogether (subject to availability). If the alternative arrangements selected are of a lower price than those originally confirmed, the difference will (if already paid) be refunded to you. If the alternative is more expensive, then you will have to pay the difference or,
Withdraw from the booking completely in which case we will, as soon as possible refund all money paid to us. In addition if you choose either the first or the second option above, you will receive compensation a credit towards a cost of your arrangements, or any alternative selected, of the amount shown in the table below. Number of days before departure when we notify you of a major change
Advice in the resort £25
8 to 14 days £20
15 to 28 days £15
29 to 42 days £10
43 days or over Nil
Please note the compensation scales apply to full paying fare adults only. Children or others travelling at concessionary rate will receive compensation pro rata based on the concessionary price against the full adult price as respectively shown in the confirmation invoice and the website. Infants do not qualify for compensation. This is in compensation is in full settlement of and discharges all liability to you.
Important note
The above does not apply when we are forced to cancel your arrangements by reason of unusual circumstances beyond our control and which could not have been avoided by all due care. In these circumstances our only liability is a refund, as soon as possible, all money paid to us by you.
Our liability to you
We accept liability for any damage caused to you or any other person in your part by failure to perform, or the improper performance, of the contract made when you’re booking is confirmed (subject to changes subsequently between us) unless
- The failures which occur in the performance of the contract are attributable to you or some other person in your party;
- Such failures in performance are attributable to a third party unconnected with the provision of services contracted for and unforeseeable and unavoidable; or
- Unusual or unforeseeable beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or
- An event which we, or the supplier of the services (if not us) could not foresee or forestall even with all due care.
Our liability to you is, in any event limited lesser to the following
- Except in cases of damages for personal physical injury twice the price of the holiday of the person claiming (excludining insurance premiums); or
- The minimum payable under any international convention governing or relating to the provision of the service complained of even if that convention has not been applied or ratified by the United Kingdom.
- You are reminded that the providers of transport by land, sea and air have there own conditions of carriage which are incorporated into the contract between us and which may limit or exclude liability in certain circumstances. A copy of any such conditions which relates to your travel arrangements can be supplied on request.
Please note any reference to, or liability for, personal injury is deemed to refer to physical injury only and excludes psychological injury, damage or trauma. Where appropriate and subject to our reasonable discretion we shall offer general assistance if you, through misadventure suffer illness, personal injury or death during any period of your holiday but arising out of any activity which does not form part of contracted services. If you undertake legal action, provided you do so with our prior agreement, we will meet initial costs of such action (provided you request such assistance within 90 days of the misadventure) limited to a total of £5,000 per booking. In the event there is a successful claim for costs against a third party or there is suitable insurance in force, any costs which we actually meet maybe recovered from you.
Complaint Procedure
If, while you are overseas, you or any member of your party has any complaint about the performance of any of the services provided as part of the arrangements we have confirmed, you must firstly raise your complaint with our local representative (or if none contact local agent or the supplier of the service) who will do his best to resolve the matter to satisfaction on the spot, if this cannot be achieved, you must obtain and complete a report from our representative, agent or supplier outlining your complaint, which we cannot accept any claim on your return from holiday unless this procedure has been followed. On your return to the United Kingdom if you wish to still pursue your complaint you must write to Aphrodite Cyprus Excursions, Winston House, and Winston Road, Galashiels, TD1 2DA, quotining you’re booking reference number and giving all the relevant details of your complaint. It is important that we are able to deal with all complaints quickly and we therefore ask that your letter is received within 28 days of your return to the UK.
Termination/Indemnity
When you book a holiday with us you accept responsibility for the proper conduct of yourself and your party while those arrangements are being provided. If your behaviour or that of any member of your party while is such that causes or is likely to cause distress, damage, danger or annoyance to any of our clients, employees or anyone else responsible for providing any part of your holiday, we may terminate your holiday immediately and we will have no further liability to provide any further facility or refund, compensation or any additional costs which you incur. If your actions cause damage to any property utilised in the provision of the contracted arrangements, you agree to fully indemnify us against any claim (including professional fees and legal costs) made against us by or on behalf of the owner of such property, or the operator or other means.
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Holiday information
What’s included in your holiday price
The basic cost of your holiday includes
1 Accommodation and meal arrangements as specified in our confirmation.
What’s not included
1 Transport between your home and the UK
2 Holiday insurance which you must have
3 Any charge made by hotels or apartments for the use of the facilities and equipment (e.g. room service, sports facilities etc) other than swimming pools.
4 Any excursions unless specified in the brochure as being included in your holiday
5 Any additional food drinks or other items you purchase at your accommodation
6 Any tips or gratuities and any other item of a personal nature not specified in website description.
Our Website Descriptions
The descriptions of the resorts particularly the hotels, apartments etc, in this website have compiled as a result of our inspection staff and we have taken all reasonable care to ensure accuracy. In some resorts however, you may find that if your are holidaying early or later in the season some facilities’ or services may be closed or unavailable either in your hotel or accommodation, or in your resort as a whole.
Other Hotel Guests
The hotels we feature are shared with guests from many countries with different customs and cultures. We have no control over acceptance of bookings other than own hotels that we feature.
Pool/Sea view
A supplement may be required for sea or pool views at some properties – please check at time of booking. Sea views may sometimes be lateral or partly blocked by trees or vegetation.
Self Catering Accommodation
All villas, apartments etc. Are provided with towels, bed linen, crockery, utensils, lighting and hot water unless otherwise stated.
The Ace Rating
The number of stars given to the hotel or apartment depends on feedback given to us by our customer questionnaires and the options of our overseas staff.
Nights at Resort
Our price tables show the number of nights for which your hotel or other accommodation is available. It is an international convention that accommodation is vacated by 12noon on day of departure.
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